Hey there! Whether you’ve got a question, a suggestion, or just want to say hello, we’re all ears. At Ortheo, we’re not just another faceless online store—we’re a small team that genuinely cares about every single customer. In fact, our founder still replies to emails personally whenever possible. Crazy, right? But that’s how much your voice matters to us.
Honestly, we’ve tried chatbots and automated responses, but nothing beats real human connection. So here’s how you can reach us—the old-fashioned way (with a few modern twists).
Prefer typing? Our live chat is available during business hours. And if you’re the form-filling type (no judgment here), we’ve got one of those too.
Here’s the thing—we started Ortheo because we were tired of impersonal shopping experiences. Remember when store owners knew your name? That’s the vibe we’re going for. Last month, a customer’s suggestion about packaging led to a complete redesign that reduced waste by 30%. See? Your feedback actually changes things.
So go ahead, tell us what’s on your mind. Compliments, complaints, random thoughts—we read them all. And who knows? Your email might just make our day (or inspire our next big improvement).
P.S. If you’re wondering about response times—during peak seasons it might take us a bit longer, but we’ll never leave you hanging. Promise.
