At Ortheo, we prioritize seamless delivery to ensure your outdoor and lifestyle footwear arrives ready for adventure. Our team processes orders with meticulous care, verifying each item's quality before dispatch. Whether you're upgrading your trail-ready collection or refreshing everyday essentials, our logistics network is optimized for secure and efficient shipping. All products are packaged to withstand transit while maintaining their premium condition, reflecting our commitment to durability and performance.

Orders typically leave our warehouse within 1-3 business days after payment confirmation. Delivery durations vary based on destination and carrier capacity, with most regions receiving shipments within the estimated window. Seasonal demand or unforeseen logistics disruptions may occasionally extend timelines, but we proactively monitor such cases to minimize delays. For time-sensitive needs, consider placing orders earlier during peak seasons.

We offer the following shipping options:

Standard Shipping (10-15 Business Days): Applies to orders totaling $0-$60; shipping cost $15.
Free Shipping (10-15 Business Days): Applies to orders totaling $60-$9999; shipping cost $0.

All fees are calculated at checkout based on your cart subtotal and destination.

Currently serving North America, the EU, and select APAC countries. Restrictions apply to remote areas (e.g., islands, military bases) and regions with complex customs protocols. During checkout, enter your address to verify serviceability. We’re actively expanding our reach—subscribe to our newsletter for updates on new supported destinations.

Once shipped, you’ll receive a confirmation email with a tracking link and carrier details. Monitor progress directly through the carrier’s portal using your unique tracking number. For consolidated orders with multiple items, check individual tracking IDs provided in follow-up emails. Delayed updates? Carriers may take 24-48 hours to activate tracking after pickup.

While rare, delays can occur due to weather, customs inspections, or carrier backlogs. If your package exceeds the estimated delivery window by 5+ business days, contact us at [email protected] with your order number. For lost shipments, we initiate trace procedures with carriers and provide replacements or refunds per our Policy Terms.

International orders may incur local taxes or import fees, which are the recipient’s responsibility. These charges vary by country and are determined at the time of customs clearance. We declare accurate product values to comply with regulations but cannot predict or cover these costs. Check your government’s trade policies to estimate potential fees before ordering.